Thamesdoc

Thamesdoc

Thamesdoc Company Profile

Thamesdoc Ltd. is a private limited company, limited by guarantee. We are registered in England and Wales and our company number is 02826512

Our registered office is:

Hollyfield House
22 Hollyfield Road
Surbiton
Surrey
KT5 9AL

Confidentiality and Disclosure Policies

Data Protection

You have a right of access to information about yourself under the Data Protection Act 1998. This right gives access to various records about you such as those held by government departments, employers and companies that you have done business with.

For further information about the Data Protection Act, please follow this link to the Information Commissioner’s Office (ICO)

Freedom of information

The Freedom of Information Act 2000 gives people a general right of access to information held by or on behalf of public authorities

For further information about the Freedom of Information Act please follow this link to the Information Commissioner’s Office (ICO)

Disability Discrimination

The Disability Discrimination Act 1995 (DDA) means that service providers such as GPs, dentists and pharmacists cannot discriminate against disabled people because of their disability. Discrimination could arise where, for example, a service provider did not offer an appointment to someone because of his or her disability.

Complaints Procedure

If you have a complaint you should write to:

The Chief Executive
Thamesdoc
Hollyfield House
22 Hollyfield Road
Surbiton
Surrey
KT5 9AL

The NHS complaints procedure will be followed for all complaints:

• We will acknowledge your complaint within 3 working days.
• We aim to investigate and respond fully within 20 working days.
• You should normally complain within 6 months of the event(s) concerned or within 6 months of becoming aware that you have something to complain about.

Smoking

Thamesdoc operates a full No Smoking Environments policy in all of its premises and vehicles.